Return Policy

Last updated:

1. Overview

This Return Policy explains your rights and our procedures for returning products purchased from glyxthorxle.ddd. This policy complies with applicable Dutch and European consumer protection laws, including the EU Consumer Rights Directive.

2. Seller Information

Returns are processed by:

Glyxthorxle
12 Rechtestraat
5611 GR Eindhoven
Netherlands
Email: admin@glyxthorxle.world

3. Right of Withdrawal (EU Consumers)

If you are a consumer in the European Union, you generally have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days after the day you or a third party indicated by you (other than the carrier) acquires physical possession of the goods.

3.1 How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision by a clear statement (e.g., email) before the withdrawal period expires.

Please include:

  • Your full name and contact details
  • Order number and purchase date
  • Products you wish to return
  • Statement of withdrawal

4. Return Conditions

To be eligible for a return and refund:

  • Products must be returned within 14 days after notifying us of withdrawal
  • Products should be unopened, unused, and in original sealed packaging for hygiene and safety reasons
  • Products must be in resalable condition
  • Proof of purchase (order confirmation or receipt) is required

5. Exceptions to Returns

For health protection and hygiene reasons, we may not accept returns of products that have been opened, unsealed, or used, unless the product is defective or non-conforming.

Your statutory rights regarding defective products remain unaffected.

6. Defective or Damaged Products

If you receive a defective, damaged, or incorrect product, please contact us within 48 hours of delivery. We may request photos or additional information to process your claim.

For verified defects or shipping errors, we will provide one of the following remedies:

  • Replacement product
  • Full refund including standard shipping costs
  • Alternative solution as agreed with you

7. Return Process

  1. Contact Us: Send a return request to admin@glyxthorxle.world
  2. Receive Instructions: We will provide return authorization and shipping instructions
  3. Pack the Product: Securely package items in original packaging when possible
  4. Ship the Return: Send products to the return address provided by our support team
  5. Inspection: We inspect returned items upon receipt
  6. Refund Processing: Approved refunds are processed to your original payment method

8. Return Shipping Costs

Unless the return is due to our error (defective, damaged, or incorrect product), you are responsible for return shipping costs. Original shipping charges are non-refundable unless required by law.

When you exercise your statutory right of withdrawal, we will reimburse standard delivery costs as required by EU law.

9. Refund Timeline

Once we receive and inspect your return, we will notify you about the refund status. If approved:

  • Refunds are issued within 14 days of receiving returned goods or valid proof of return shipment
  • Refunds are made using the same payment method used for the original transaction
  • Bank or payment provider processing times may vary

10. Partial Refunds

In certain cases, partial refunds may apply, such as when returned products show diminished value due to handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

11. Exchange Policy

We currently process replacements for defective or damaged items. For other exchanges, we recommend returning the original item (if eligible) and placing a new order.

12. Consumer Guarantees

This policy does not limit your statutory rights under Dutch and EU consumer law, including rights related to non-conforming goods, legal guarantees, and remedies for defective products.

13. Contact for Returns

For all return requests, refund inquiries, and support:

Glyxthorxle
12 Rechtestraat
5611 GR Eindhoven
Netherlands
Email: admin@glyxthorxle.world

14. Changes to This Return Policy

We may update this Return Policy to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised "Last updated" date.